Technical Support

Click the product to the left to view the Frequently Asked Questions and troubleshooting for that product.

If you don't find the answers to your questions in any of the FAQ's then go to the Tech Support Form and you can send your question directly to one of our technical support engineers. Or call us at 425-487-0122. Our technical support hours are from 9am to 2pm Pacific Standard Time Monday through Friday.

To contact us via email, send email to softwarearch@hotmail.com

How do I re-download software I ordered online?

If for whatever reason you need to re-download the software, it can be done at www.digitalriver.com. From their homepage click "customer service" on the left. Then click on "click to customer service and see for yourself" at the bottom of the next page. You will then be presented with the menu that will allow you to select to re-download the software.

How do I return software I bought online?

Our online sales are handled by Digital River. If you wish to get a refund for software purchased online, only Digital River can process that refund. Their customer service number is 1-800-656-5426. If you are calling internationally the number is 612-253-8400.

Click here to see links to related technical support sites.
Click here to see a list of product manuals in .pdf format.
Click here to see a list of Glossary terms.