Technical Problem Reporting Form
If you have not found an answer to your question
and you would like one of our Technical Support
Engineers to get in touch with you then fill
this form out and hit the submit button when
you are finished or you can print and fax
the information to us at (425) 487-0122. You
can also include this information in an e-mail
to support@softarch.com. Try to be as complete
as possible and make sure you include the
version of the software you are using. On
the Macintosh this can be found by selecting
the software and "Getting Info" on it. On
windows systems this can be found by going
under Help and choosing About in the application.
Note: The version number on the disk
label only goes to two digits and is not always
very helpful when trying to figure out if you
have the version you need. All of the versions
for all of our products go to three digits for
example: 2.3.7 is the actual version but the
label on the disk will say it is version 2.3.
The software you are using:
Version of the software:
(example: 2.3.7)
The type of computer it is used on:
(example: G3, G4, Pentium 3, Pentium 4)
Operating System:
If your operating system wasn't covered above
type it in here:
(example: OS/2, Linux, etc...)
Type of drive you are using:
(example: Panasonic DVD-RAM)
Any other things about your setup that are
important?
(example: Adaptec 2940 SCSI Card, RAID,
etc...)
Please enter your email address:
(example: joe@aol.com)
Please enter your serial number:
(example: F1PRO00123)
Please give a complete description of what
the problem is:
(example: Cannot mount DOS Zip disks, can
still mount Mac Zip disks, the Zip drive is
my only SCSI device connected.)
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