Go to the Tech Support Form and you can send your question directly to one of our technical support engineers. For corporate technical support, you may call us at 425-889-0122. Our technical support hours are from 9 a.m. to 1 p.m. Pacific Standard Time Monday through Friday.

To contact us via email, send email to Software Architects Technical Support (support@softarch.com)

How do I re-download software I ordered online?

If for whatever reason you need to re-download the software, it can be done at www.digitalriver.com. From their homepage click "customer service" on the left. Then click on "click to customer service and see for yourself" at the bottom of the next page. You will then be presented with the menu that will allow you to select to re-download the software.

How do I return software I bought online?

Our online sales are handled by Digital River. If you wish to get a refund for software purchased online, only Digital River can process that refund. Their customer service number is 1-800-656-5426. If you are calling internationally the number is 612-253-8400.